Returns

We want you to be satisfied every time you shop with us so we make our returns policy simple. Please contact us in the first instance if you are unsure so we can advise the best option of returning the item to us. Goods for return or exchange must be sent back to us within 14 days of receipt. Simply send returns back to us at the address below via Post Office service. (Royal Mail Recorded service recommended). Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;

The tags have not been removed

The garment has not been used, worn or damaged

The item is returned in its original packaging undamaged

We will issue the refund (or send out an exchange) within 28days, and you will see the credit on your card after approximately 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (some building societies can take up to 10 days). Where

Faulty or Damaged goods are received please contact the us on 01302 729 924 within 7 Days of receipt.

The Wooden Model Company will only reimburse return p&p costs for up to 28 days after purchase

Please ensure that you wrap the package securely.

Refund does not include your cost of the original postage and packaging or return post if the goods are not damaged or faulty.

Please note that for your own security we advise that you send goods back using a service that can be tracked.

We cannot be held responsible for packages lost or damaged in the post when being returned to us

The Wooden Model Company will not be held liable for Consequential Loss or damages except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility

This does not affect your statutory rights as a consumer
Advice given by staff members regarding Sizes and fitting of items is their personal opinion. We will measure and advice to the best of our knowledge but the final decision is yours.